Terms and Conditions
Wolverhampton Adventure Golf (owned and operated by C C Cooper (Lye) Ltd) considers the safety of its visitors to be of the utmost importance and endeavours to ensure that the high standards set by the company are complied with by everyone who visits the site. Only visitors who are willing to comply with the Terms and Conditions as set out below will be allowed entry to the site.
1.1 The following terms apply if the User uses a credit/debit card to secure a booking through the Web Site.
1.2 Playing slots & packages are sold by C C Cooper (Lye) Ltd at standard prices. By placing a booking through the Web Site, the User is placing a booking request on the Terms that is only deemed accepted by and binding on Wolverhampton Adventure Golf once it has processed valid payment and sent the User email confirmation of the User's booking.
1.3 Wolverhampton Adventure Golf reserves the right to continue to charge a booking fee in the future solely at their discretion.
1.4 The email confirmation of a booking will set out the details of the games/package booked and the total amounts paid to Wolverhampton Adventure Golf. Once this confirmation has been sent, the booking deposit and remote payment fee are non-refundable. Wolverhampton Adventure Golf are not responsible in the event that the User selects the wrong games/package when booking online via the Web Site.
1.5 Where an outstanding balance remains on the booking, this outstanding balance will be payable either in advance of the booking in the case of parties or on the day of the booking at the latest. Details of when we will collect the final payment will be set out in more detail in the email confirmation of the User’s booking.
1.6 To make any payment by credit/debit card, the User must provide the cardholder's name, address and email address, the card number, the card security code, the card expiry date and (where applicable) the card start date and/or issue number.
1.7 Transactions will appear on the cardholder's bank or card statement.
1.8 Wolverhampton Adventure Golf will endeavour to operate its games in accordance with its advertised times. However, there will be instances when its ability to run a game is impaired by circumstances beyond its control. In such situations, Wolverhampton Adventure Golf reserves the right to cancel a game, vary the time it runs a game or provide customers with an alternative game time. If Wolverhampton Adventure Golf does have to cancel a game, Laser Quest shall only refund the admission price for that game or a proportion equal to the game time lost along with any handling fee paid for the relevant booking, and no other costs.
Payment Types we accept:
2. Refund and Cancellation Policy
2.1 The Company can be contacted at:
C c Cooper (Lye) ltd, Bridgnorth Rd, Dudley, DY3 4PU
Tel: 01902 987031
2.3 Please note that for any advanced bookings you will be charged a non refundable deposit. The deposit amount may be up to 100 percent of the total cost of the booking including any extras.
2.4 Should you bring less players on the day than you have booked for we reserve the right to charge you up to the total game cost per person not in attendance.
2.5 Customers may change or move their booking once up to 2 weeks prior to their booking subject to availability. Any further changes may be subject to an additional fee.
2.6 The Company reserves the right to transfer bookings to another date at any time.
2.7 All bookings are non refundable. Should you need to cancel your booking you will lose your deposit. In unfortunate circumstances the management reserves the right to refund deposits.
2.8 A complimentary game voucher may be offered at the discretion of the Duty Supervisor or Manager.
Wolverhampton Adventure Golf Entry Policy
3.1 Wolverhampton Adventure Golf staff members are present to ensure the correct use of
the Wolverhampton Adventure Golf equipment, and to implement the centre rules.
3.2 We advise flat shoes with a sole that grips.
3.3 No alcohol, food or soft drink may be brought into Wolverhampton Adventure Golf.
3.4 At all times children are the responsibility of the supervising adult. Wolverhampton Adventure Golf does not provide services of supervision to children using the centre. Supervising adult(s) must remain in the building at all times.
3.5 Disruptive, antisocial or violent behaviour by a customer or group of customers directed toward other customers or staff members will result in the offending customer or group of customers being required to leave the premises immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Duty Supervisor/Manager and includes both physical and verbal abuse. Any such occasion will be reported to the police.
3.6 Anyone deemed to be under the influence of illegal substances will be refused entry to the centre. Persons who have consumed intoxicating beverages may be refused entry based on their state.
3.7 Wolverhampton Adventure Golf does not accept responsibility for lost or damaged possessions.
3.8 All players participate at their own risk. Wolverhampton Adventure Golf does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack or parental supervision or failure to comply with the site Rules.
3.9 Wolverhampton Adventure Golf is played in a unfamiliar environment, if you are unsure about whether this is suitable or not please discuss your concerns with a member of staff.
3.10 Players must arrive at least 10 minutes before their first game. Games may be on occasion delayed; late arrivals may miss their game in which case no refund will be offered.
3.11 The maximum number of packs available is subject to change. Whilst every effort is made to maintain the maximum number of packs there may be occasions when this is not possible.
3.12 Please notify changes in group size for any party booking 24 hours before your booking. Should you bring less players on the day than you have booked for we reserve the right to charge the full amount for the absent players.
3.13 The company reserves the right to alter times, attractions and prices without notification.
3.14 The company reserves all rights to admission.
3.15 Terms and conditions are subject to change. Please check before participating.
4.1 NO RUNNING.
4.2 FLAT OR LOW HEELED FOOTWEAR ONLY.
4.3 NO PHYSICAL CONTACT WITH OTHER PLAYERS.
4.4 NO CLIMBING ON THE SCENERY.
4.5 NO CROUCHING OR LYING DOWN.
4.6 NO USE OF FOUL OR ABUSIVE LANGUAGE
4.7 ANY PERSON WITH A MEDICAL CONDITION SHOULD CONSIDER THAT Wolverhampton Adventure Golf IS A GAME THAT REQUIRES PHYSICAL EXTERTION.
4.8 NO GOING IN THE WATER
5.1 Game sessions are around 1 hour.
5.2 Game sessions may be delayed.
5.3 Late arrivals may miss their games, in which case no refund will be given.
5.4 General public games are open to players of all ages and abilities.
6.1 All players participate in Wolverhampton Adventure Golf at their own risk.
6.2 Scorecards, food and merchandise are subject to availability.
6.3 From time to time the Company or other authorised parties carry out photography and/or video recording at the venue, which may feature visitors. By accepting these Terms and Conditions, you agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with the Company or such authorised party (as the case may be).
6.4 The Company does not accept responsibility for lost or damaged possessions.
6.5 The Company does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment or lack of parental supervision or failure to comply with the Terms and Conditions.
6.6 The company reserves the right to alter times, attractions and prices without notification.
6.7 Right of admission reserved.
6.8 Terms & Conditions are subject to change; please check before arrival.
7.1 Any person with a medical condition should consider that Wolverhampton Adventure Golf is a game that requires physical exertion.